StayClean - Terms of Use

Version dated 16 September 2026.

1. Publisher and purpose

These terms govern access to websites, applications, professional workspaces, APIs and tools operated by StayClean Global Services OÜ, an Estonian company registered under number 17490333, with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia. Contact: william.rudent@stayclean.io.

They define permitted use, operational responsibilities, security and content-management rules. Terms of sale govern commercial commitments when validly accepted. Privacy and cookie policies inform about their own subject matter and are not acceptance of every contractual undertaking.

2. Acceptance and applicable documents

Users must be able to review terms before creating an account or activating a feature requiring a commitment. Express acceptance, where required, is obtained through the appropriate mechanism. Merely viewing a page is neither payment authority nor consent to optional processing.

Feature-specific conditions are disclosed before activation. Individually negotiated provisions prevail over incompatible general terms, subject to mandatory law. Accepted versions and significant changes must be identifiable.

3. Eligibility and access

Operational accounts are intended for legally capable adults acting on their own behalf or with valid authority. Professional tools must be used in compliance with rules where the activity takes place.

Access depends on the account, offer, features and permissions granted. There is no general right to view other customers' or providers' information. A language version or a page accessible in a country does not guarantee physical-service availability there.

4. Profiles, information and checks

Users provide truthful, accurate and current information about identity, business, activity, areas and permissions. Proportionate checks may be requested where needed for security, payment, a legal obligation or a particular feature.

A badge, visible profile, rating or document check is not a general guarantee of skill, solvency, insurance or continuing compliance. The nature and limitations of each check must be distinguished. Requests to correct inaccurate information must be capable of examination.

5. Credentials, teams and account security

Each user protects credentials, uses available security features and avoids uncontrolled account sharing. Administrators assign suitable permissions and remove them after departure, a role change or compromise. Secrets and access codes must not be published in open areas.

Suspicious activity is reported promptly. Connection records may support investigation without conclusively proving identity. StayClean remains responsible for security controls within its own scope; an incident cannot automatically be attributed to the user.

6. Property-related obligations

Customers must be authorised to list a property, communicate its information and permit access to assigned people. They disclose constraints, occupancy, known hazards, access rules and expected protocols, without unnecessary personal information about occupants.

Creating an account does not create a property-management mandate, letting permit or insurance cover. Customers remain responsible for their own permissions and declarations; StayClean retains checks legally required of it.

7. Independent professionals' obligations

Professionals operate under valid status and comply with local requirements: registration, taxes, social contributions, required qualifications or authorisations, compulsory insurance and duties concerning collaborators. They communicate changes affecting their ability to fulfil accepted jobs.

Freedom to accept an offer is distinct from honouring an existing commitment. Organisation of a business or team remains its responsibility, subject to safety and agreed service. No clause excludes protections attached to an employment relationship legally established by the facts.

8. Job performance and scope

Instructions should specify tasks, expected condition, timeframes and each party's supplies. The person performing the job reports difficulties, missing equipment, hazards and new requests. A checklist does not authorise dangerous or unlawful work.

Material extensions and supplements follow the agreed approval process. Progress statuses do not replace actual performance. Parties must not claim fictitious attendance or submit false evidence to trigger payment or improve a rating.

9. Automation and instruction limits

Automation acts within the activated scope: properties, events, timing, priorities, budgets and authority. Users check these parameters before activation and report changes affecting reservations, access or payment.

StayClean does not receive unlimited general authority to commit a customer. Out-of-parameter Orders require appropriate validation. Disabling automation or revoking an integration does not necessarily cancel an accepted job; consequences are explained and handled according to existing commitments.

10. Integrations, APIs and third-party services

PMS, calendar, lock, payment and communication connections require valid rights and proportionate permissions. Users must not connect another person's account without authority. API keys and tokens are treated as secrets and revoked when unnecessary.

Documented usage limits, technical safeguards and access rules must be respected. APIs must not be used to extract information without rights, disrupt service or evade billing. Statutory interoperability exceptions remain reserved. Integration availability does not guarantee the continuing availability or accuracy of all information from its supplier.

11. Assistants and artificial intelligence

Features may generate responses, summaries, assignment suggestions, alerts or evidence analyses. Results may be incomplete, incorrect or unsuitable for the context. Their use must be identifiable, with an appropriate means to report errors or request review.

An AI output is neither legal advice nor unquestionable proof. Significant decisions about individuals require applicable legal bases and safeguards, including meaningful human involvement where required. Content received by an assistant must not itself expand permissions, disable safeguards or authorise unagreed payments.

12. Geolocation, QR and NFC

Lawfully enabled location or scanning functions support navigation, step confirmation or assistance. Their use must be proportionate, disclosed and limited to justified periods. A scan alone does not establish proper completion of every task.

Employers and administrators must not turn these tools into continuous off-duty surveillance. Device permission does not replace a legal basis or notice to affected people. Accuracy and technical limitations must be considered before drawing an adverse conclusion.

13. Photos, reports and sharing

Visual evidence must focus on necessary areas and objects. Faces, documents, correspondence, health information, children and unnecessary private-life details should be avoided. Users may request restriction or correction of excessive content, subject to lawful retention.

Report sharing must respect access levels and confidentiality. Entry codes, identity documents and detailed routes are not intended for public disclosure. Users check recipients and use available link restriction or revocation mechanisms.

14. Intellectual property and technical licence

StayClean retains rights in software, interfaces, distinctive elements, documentation and protected databases, subject to third-party rights. Users receive personal or business usage rights limited to their offer and may not resell the Platform or substantially reproduce its resources without permission, subject to contrary statutory rights.

Users retain rights in supplied content. They grant only the non-exclusive licence necessary to host, technically copy, format, transmit and display it to provide and secure the service during the relationship and lawful retention periods. This is neither a sale of data nor independent authorisation to train general-purpose AI models. Statutory exceptions and open-source licences remain applicable.

15. Prohibited use and content

Unlawful, fraudulent, threatening or discriminatory content or conduct, infringement of others' rights, impersonation, false documentation, secret disclosure, unlawful-work requests and instructions endangering people or property are prohibited.

Users must not harass teams, manipulate reviews, create accounts to evade valid restrictions or use features beyond granted permissions. This rule does not prohibit honest criticism, legitimate complaints, protected disclosures or exercise of legal remedies.

16. Reviews, ranking and visibility

Reviews must concern actual experience and distinguish facts from opinions. Relevant criteria may include availability, area, job suitability, punctuality, documented protocol compliance and communication. A rating is neither certification nor a final disciplinary finding.

Where ranking systems apply, principal parameters and relative importance must be explained under applicable duties. Paid placement or significant commercial influence must be identifiable. Errors, outdated information and disputed reviews must be capable of reporting and examination, without automatically removing lawful negative criticism.

17. Moderation, notices and challenges

Report content to william.rudent@stayclean.io with its location, facts, reasons and useful evidence. StayClean may diligently and proportionately restrict, remove or correct unlawful content or breaches of valid rules. Reasons are provided where required, subject to lawful restrictions.

Affected people may challenge a decision with observations and evidence. Additional Digital Services Act procedures, including internal complaints for the legally required period, apply where their scope and conditions are met. Review must not be purely automated where the law requires human supervision.

18. System protection and vulnerability reporting

Unauthorised access, authentication bypass attempts, malicious-code injection, data exfiltration and deliberate availability disruption are prohibited. Intrusive testing of production systems requires written authorisation defining scope, without prejudice to activities expressly permitted by law.

Good-faith vulnerability discoveries may be reported through the stated contact with minimal data. Researchers should avoid third-party content access or disruption and may propose coordinated disclosure. No bounty, general immunity or payment is promised without specific agreement. Statutory protection of legitimate reporting remains reserved.

19. Infrastructure, continuity and maintenance

Services use distributed architecture involving, according to the declared components, AWS, Vultr, DigitalOcean and Railway. Application deployment, containers, networks, any CDNs, replicas and backups aim at performance and resilience within actual configurations. They do not imply every record is copied to every continent.

Maintenance, network incidents and third-party dependencies may affect service. StayClean must exercise promised and required diligence; redundancy does not guarantee uninterrupted operation. Quantified availability and recovery commitments depend on specific agreements without removing ordinary obligations.

20. Support and incidents

Support requests use channels provided in the offer or account. Users supply useful references without unnecessarily sending secrets or sensitive data. Guaranteed hours, priorities and response times depend on express agreements.

StayClean is not an emergency service. Immediate danger to people or property requires contacting competent local services rather than relying exclusively on messaging or an automated assistant. Emergency status does not prevent useful reporting and subsequent incident tracking within the Platform.

21. Personal data and tracking

Data is processed according to each party's actual role, legal bases and privacy-policy information. A processing agreement is required where StayClean acts for a customer within Article 28 GDPR.

Users must not require excessive collection, unjustified public disclosure or transfers without safeguards. The cookie policy governs device technologies; accepting these terms does not activate optional purposes or remove required consent.

22. Suspension and access restrictions

StayClean may take proportionate measures to prevent serious risk, fulfil legal duties, address established abuse or respond to material breach. Except in justified urgency, users must receive information and an appropriate opportunity to remedy under applicable conditions and rules.

Measures target necessary functions, content or permissions rather than generally confiscating rights. Disclosable reasons, duration or review conditions and challenge routes must be stated where required. Rules on earned funds, evidence and data survive suspension.

23. Account closure and exit

Closure follows available mechanisms and outstanding contractual duties. Users arrange ending permissions, handling confirmed jobs and exporting necessary information. Account deletion does not retrospectively cancel an Order or extinguish a valid debt.

StayClean facilitates applicable access, retrieval and provider-switching rights. Legally necessary archives are isolated; other data is deleted or returned according to retention policies and relevant agreements. Personal data must not be used as leverage to prevent a mandatory right from being exercised.

24. Liability and interaction with terms of sale

Each participant remains responsible for consequences attributable to its own breaches. StayClean does not guarantee every third-party datum or automated suggestion, but remains bound by its operating, information and security commitments. Third-party involvement alone does not remove its own responsibility.

Terms-of-sale caps and limitations apply only if validly accepted, within their scope and subject to their exceptions. These terms create no independent cap imposed indiscriminately on visitors, consumers or data subjects. Fraud, personal injury and legally non-limitable liability remain governed by law.

25. Changes, evidence and language versions

Significant changes require the relevant legal or contractual notice. For affected commercial relationships, the terms of sale govern changes. Legitimate urgency may justify immediate security measures, not arbitrary retrospective changes to prices or rights.

Logs, confirmations and communications may be evidence subject to integrity and challenge. Translations must preserve meaning without displacing mandatory information or interpretation rules. Invalidity of one provision does not automatically invalidate the others, and occasional failure to exercise a right is not a general waiver.

26. Governing law and remedies

Estonian law is the reference law, subject to mandatory European and territorial rules. Consumer protections, data protection authorities' jurisdiction and local employment or field-service rules remain applicable according to their conditions.

Complaints may be sent to william.rudent@stayclean.io without depriving the sender of a competent authority or court. Exclusive Tallinn jurisdiction exists only in professional relationships where validly agreed. Acceptance is not a general waiver of complaints, judicial remedies or legally protected rights.