StayClean - Terms of Sale

Version dated 16 September 2026.

1. Parties and definitions

These terms of sale govern services sold by StayClean Global Services OÜ, an Estonian company registered under number 17490333, with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia, referred to as “StayClean”. Contract contact: william.rudent@stayclean.io.

“Customer” means the person or entity purchasing an offer. “Provider” means the professional accepting a physical service. “Platform” means StayClean's digital interfaces and services. A “Job” is an identified cleaning or property-preparation operation. An “Order” includes the accepted service, price, scope and specific conditions. A “Subscription” provides access to the agreed features during the agreed period.

2. Contract documents and precedence

The contract includes signed or expressly accepted special conditions, the order summary, these terms and the terms of use within their respective scope. A service-level or data-processing agreement applies only to its stated subject. Specifically negotiated provisions prevail over general provisions where inconsistent, without displacing mandatory law.

The privacy policy explains processing; it is not blanket consent. A precise commercial description included in the offer cannot be neutralised by a general reservation. The Customer's purchase conditions bind StayClean only where accepted by StayClean.

3. Capacity and Customer status

Offers are primarily designed for property-management, accommodation and cleaning professionals. The subscriber must be an adult, legally capable and authorised to bind the represented entity, and provide accurate information about its activity and status.

Consumer status depends on the actual purpose of the purchase and the law, not merely a checkbox or business number. Where a Customer benefits from mandatory protective rules, the corresponding provisions of these terms and the law prevail over clauses reserved for business-to-business relationships.

4. Digital and physical services

StayClean provides matching, coordination, automation, monitoring and documentation tools. Unless expressly agreed otherwise, it does not itself perform cleaning and is not the independent Provider's employer. The identity of the contracting party responsible for the physical service must be disclosed before conclusion.

The Order distinguishes StayClean's own services, the professional's work and any third-party services. This allocation does not exclude StayClean's responsibility for its own commitments, errors or legal duties. An agency or collection role cannot be presumed beyond the authority actually agreed.

5. Pre-contract information and placing an Order

Before confirmation, the Customer must be able to review essential characteristics, scope, prices and charges, payment arrangements, dates or timeframes, duration, renewal and cancellation conditions and legally required information. Important restrictions must not appear only after payment.

Confirmation occurs through the indicated mechanism after an opportunity to check and correct information. Where payment is due, that obligation must be explicit. Acknowledging a request does not necessarily mean accepting it where a separate confirmation requirement was clearly disclosed. Evidence of the Order and accepted conditions must be provided on an appropriate medium.

6. Accounts, representatives and permissions

The Customer appoints authorised administrators and collaborators, assigns suitable permissions and revokes unnecessary access. Actions within an authorised role may bind the account holder; proven impersonation or irregularity must nevertheless be capable of investigation.

The Customer protects credentials and promptly reports compromise. StayClean remains responsible for controls and security measures falling within its duties; this clause does not transfer every consequence of a Platform failure to the Customer.

7. Configuration, onboarding and activation

The Customer supplies necessary information: properties, access, calendars, initial condition, protocols, linen, consumables, availability and specific constraints. Bespoke onboarding or configuration is included only where stated in the Order.

Timeframes may depend on complete information or third-party action if that dependency was disclosed. Manifestly inconsistent information should be flagged when identified. Activation does not constitute legal approval of the Customer's operating permissions.

8. Automation and limited authorisation

Activating an automatic feature gives instructions limited to the rules actually configured and confirmed: relevant properties, triggers, time windows, service categories, price ceilings and payment conditions. It does not authorise indefinite or unrelated commitments.

An action outside the authorised scope or exceeding an accepted ceiling requires new approval. Changes, suspensions and confirmations must be traceable. Deactivation stops future triggers within the disclosed technical limits without automatically cancelling existing valid commitments. An imported calendar or AI suggestion does not guarantee error-free operation.

9. Job offers, acceptance and availability

A request may be offered to professionals meeting operational criteria. An account, Subscription or listed Provider does not guarantee availability everywhere at all times. Statuses must distinguish an offer, acceptance, scheduling and performance.

Replacement or additional capacity is arranged according to the offer and authorisations obtained. It does not permit an unaccepted surcharge or access by an unauthorised person. Failure to confirm a service must be communicated, and amounts for an unprovided service handled according to law and disclosed conditions.

10. Prices, commissions and charges

Applicable charges are those presented and accepted for the Order: Subscription, physical service, commission, onboarding, option, usage or another expressly identified fee. Calculation methods, commission bases, currency, taxes and additional charges must be intelligible before commitment.

Public prices may change for future Orders. A change does not rewrite an already accepted Job's price. No incidental charge, conversion fee, emergency supplement or travel cost may be added discretionarily after conclusion without a valid contractual basis or further agreement.

11. Invoicing and due dates

Due dates, billed periods, any pro rata adjustments and recurring billing arrangements appear in the offer. The Customer checks its details and provides reasons when reporting an error. A good-faith dispute about one item does not excuse payment of separate, certain and undisputed amounts, subject to statutory rights.

Interest or recovery charges are payable only where legally and contractually justified and proportionate. No universal punitive rate is created here. A reminder should identify the debt before suspension for non-payment, except where legal necessity or fraud risk requires otherwise.

12. Payments, balances and payouts

Payments may be processed by a financial operator subject to its own terms, identity checks and regulatory duties. A balance or technical-wallet interface does not present StayClean as a bank or licensed financial institution. The actual classification of money flows and required permissions remains governed by regulation.

The Customer authorises only expressly accepted debits or those covered by valid recurring authority. Payouts, reserves or holds must rest on previously disclosed rules, a legal obligation or an objectively identified dispute. Money owed to another person does not become StayClean's property merely because it appears within the Platform.

13. Tax and territorial obligations

Each party fulfils the tax reporting and payment duties falling upon it. The Customer supplies accurate information needed to determine transaction treatment. Reverse-charge arrangements or exemptions apply only where their conditions are met.

StayClean's Estonian establishment does not exempt Customers or Providers from rules where they operate, including invoicing, registration, income declarations, social contributions, permits or local taxes. StayClean's own legally imposed collection or reporting duties remain reserved.

14. Job cancellation, rescheduling and no access

The policy applicable to a Job, including cancellation windows, travel charges, waiting time and lack of access, must be presented before booking. Any charge must have a clear contractual basis and comply with mandatory law; no undefined penalty is authorised.

Customers and Providers promptly report inability to attend. Consequences are assessed according to the cause, possible mitigation and commitments already made. Rescheduling does not automatically accept a new price. Cancellation attributable to the service supplier does not justify retaining the price of unprovided work without lawful grounds.

15. Subscription duration, renewal and cancellation

The Order states duration, billing frequency, any minimum commitment and whether the Subscription renews. A trial converts into a paid Subscription only where its conditions and payment obligation were clearly accepted.

Non-renewal or cancellation uses an accessible method communicated to the Customer, with confirmation of receipt and effective date. Mandatory renewal-reminder and online-cancellation rules apply where relevant. Unless contrary rights or non-performance apply, committed periods remain payable under the accepted conditions; this does not authorise charging for unprovided services or beyond effective cancellation.

16. Consumer withdrawal rights

Where a withdrawal right applies to a distance service contract, consumers generally have fourteen days from conclusion to communicate an unequivocal decision without giving reasons. Extensions or more protective rules following deficient information remain applicable.

Starting performance before expiry requires the necessary express request. If withdrawal follows that start, only the legally payable proportionate amount for what was actually supplied may be claimed. Loss of the right following full performance requires all legal conditions, including appropriate consent and acknowledgement. A cleaning service is not automatically exempt because it is scheduled for a particular date. Exceptions for digital content are not indiscriminately applied to services.

17. Withdrawal procedure and reimbursement

A decision may be sent to william.rudent@stayclean.io or the registered office. Consumers may, but need not, use this wording: “I notify you of my withdrawal from the contract for the following service; order reference; date of conclusion; name; address; date; signature only for paper correspondence.” Any other clear declaration is valid.

An online withdrawal function must be provided where applicable regulation requires, without removing other permitted channels. StayClean reimburses sums it must lawfully return without undue delay and no later than fourteen days after receiving notice of withdrawal, subject to legally permitted deductions and exceptions. The original payment method is used unless expressly agreed otherwise without consumer fees. Arrangements distinguish the contracts where several suppliers are involved.

18. Quality, notification and complaints

The Customer reviews reports and reports an issue with useful information: property, Job, relevant task, appropriate photographs and requested remedy. Notification within forty-eight hours is recommended to facilitate investigation; this operational window removes no statutory right or otherwise admissible later claim.

StayClean may facilitate an exchange of observations, verification or remedial work according to its contractual role. A timestamp, photograph or score is evidence to consider, not conclusive proof. The Provider must be able to submit observations. Automatically closing a technical ticket does not waive a substantiated complaint.

19. Statutory guarantees and remedies

Mandatory rights concerning conformity, service performance and, where applicable, digital content and services remain effective. Depending on statutory conditions, they may include bringing the service into conformity, repeat performance, price reduction, termination or reimbursement.

Any commercial warranty supplements rather than replaces these rights. Descriptions such as “automated”, “intelligent” or “AI-assisted” do not exclude conformity obligations. Insurance or commercial protection applies only where the actual product, insurer, exclusions, limits and procedures have been identified; these terms create no universal insurance cover.

20. Customer operational obligations

The Customer must have authority to manage the premises and permit access. It supplies lawful protocols, realistic schedules and accurate information about access, occupants, animals, fragile equipment, alarms and known hazards. It arranges linen, supplies or equipment according to the agreed allocation.

It may not demand dangerous, unlawful or out-of-scope work. Contamination, electrical danger, hazardous products or unexpected occupancy must be reported. A pause reasonably necessary for safety is not automatically professional misconduct; financial consequences depend on the cause and the law.

21. Provider independence and compliance

Professionals remain responsible for their organisation, permits, required insurance, tax and social obligations and, where they employ a team, employer duties. They remain free to decline an offer before acceptance, subject to existing commitments and lawful platform rules.

Following an agreed protocol and using digital tools does not waive protections attached to actual status. StayClean does not claim to prevent a legally justified reclassification. Replacements and collaborators must comply with access security, permissions and applicable territorial rules.

22. Personal data and processing agreements

Each party fulfils its data protection, transparency, minimisation and confidentiality duties. Processing by StayClean on the Customer's behalf must be covered by an agreement complying with Article 28 GDPR where applicable.

The Customer supplies no guest, worker or third-party data without a valid basis. Access information, images and location data are limited to need. A commercial contract is neither data subjects' consent nor general authorisation for international transfers or AI-model training.

23. Intellectual property and confidentiality

An Order grants only the usage rights necessary for the offer, during its term and within its scope. StayClean retains Platform rights and Customers retain rights in their content. Statutory rights and third-party licences remain reserved.

Parties protect non-public information received for the contract and disclose it only to authorised people who need it. Information lawfully public, already known, independently developed or lawfully received from another source is excluded. Legally compelled disclosure remains possible with permitted safeguards. Access codes and trade secrets remain protected while sensitive.

24. Infrastructure, suppliers and integrations

Services rely on distributed infrastructure that may involve AWS, Vultr, DigitalOcean, Railway, containerised components, gateways, CDNs, replication and backups according to actual deployments. Regions, capacity and redundancy levels are not presumed identical across all components.

Dependence on a cloud, PMS, calendar, lock or payment service does not remove StayClean's own diligence duties. Customers maintain their third-party permissions and report integration-affecting changes. Undisclosed supplier terms cannot be incorporated so as to deprive Customers of mandatory rights.

25. Availability, maintenance and experimental features

StayClean supplies agreed features with professional diligence. Maintenance windows, support response times and quantified commitments apply according to the offer or a specific agreement. No promise of total availability, instant recovery or zero data loss follows from a general architecture description.

Experimental features must be identified before use and cannot replace an essential paid feature without agreement. Foreseeable limitations must be communicated where they materially affect agreed use. Service-level exclusions do not remove mandatory guarantees or remedies due for non-performance attributable to StayClean.

26. Liability and business-only cap

Each party is responsible for loss attributable to its breaches under applicable law. Solely in business-to-business relationships and to the legally permitted extent, StayClean's aggregate liability for contract-related events is capped at the greater of EUR 500 or its own Platform fees actually paid during the twelve months preceding the event. Money collected to remunerate third-party Providers is not StayClean's own Platform fees.

Within the same limits, unforeseeable indirect losses, including speculative profits or commercial opportunities, are excluded. No automatic exclusion applies to loss classified as direct by law. This cap and these exclusions do not apply to consumers, fraud, intentional misconduct or gross negligence, personal injury, legally non-limitable liability or data subjects' mandatory rights. They do not limit returning funds belonging to a Customer or another person.

27. Third-party claims and B2B indemnification

In business relationships, either party may seek compensation from the other for direct, substantiated consequences of a third-party claim caused by that party's proven breach, including unlawful content supply, lack of access authority or violation of its own obligations.

The requested party must receive notice without undue delay and a meaningful opportunity to participate in the defence. Costs must be reasonable and documented; no settlement imposing a burden on that party is concluded without appropriate consultation. This clause does not require Customers to indemnify StayClean for its own fault and remains subject to valid legal and contractual limits.

28. Suspension and termination for breach

A reasoned notice normally provides fifteen days to remedy a remediable material breach before termination. Immediate, proportionate action may be necessary for serious fraud, danger, compromise, a legal obligation or non-performance making continuation impossible.

The measure must be limited to necessity and accompanied by legally disclosable reasons and challenge mechanisms. It does not permit automatic forfeiture of earned funds or arbitrary destruction of evidence. Specific platform and business-user rules, including notice and reasoning duties, prevail where applicable.

29. End of contract, data and outstanding commitments

Ending a Subscription stops future use from its effective date without erasing invoices, confirmed Jobs, acquired rights or obligations normally surviving termination. StayClean and the Customer must arrange outstanding operations and access that could pose a risk.

Export of available data in commonly used formats must be permitted according to the offer and applicable legal rights. Paid assistance conditions must be disclosed; charges must not neutralise mandatory portability or provider-switching rights. Deletion and backups follow the processing agreement and retention policy, with limited preservation of legally necessary archives.

30. Force majeure and continuity

A party is excused only to the extent statutory conditions are met for an event outside its control, not reasonably foreseeable and whose effects cannot be avoided. A cloud outage, cyberattack or supplier failure is not automatically an excusing event.

The affected party informs the other, mitigates effects and seeks a reasonable continuity solution. If material prevention lasts more than thirty days, either may terminate the persistently affected portion, subject to mandatory law and amounts for performance actually supplied. Prepayments for unprovided services are handled according to applicable restitution rights.

31. Changes, evidence and languages

Price or term changes affecting a future Subscription period are communicated at least thirty days in advance, unless a longer statutory period or lawfully justified urgent adjustment applies. Customers must be able to reject a material prospective change and end the service according to their rights, without retrospective effect on a completed Order.

Electronic acceptances, histories and communications are challengeable evidence, not irrebuttable presumptions. Language versions must remain consistent; mandatory information and interpretation rules apply. A failure to react on one occasion is not a general waiver. Invalidity affects other provisions only as provided by law.

32. Governing law and disputes

The contract is governed by Estonian law, subject to applicable mandatory provisions. This choice does not deprive consumers of protections afforded by their habitual-residence law where statutory conditions are met, or of courts competent to protect them. Territorial employment, data and physical-service rules remain reserved.

Parties may seek an amicable solution through william.rudent@stayclean.io without obstructing urgent relief or statutory deadlines. Solely in professional relationships where a jurisdiction agreement is valid, disputes fall to the competent Tallinn courts, including Harju Maakohus according to subject matter. Consumers retain legal remedies and applicable out-of-court mechanisms, information about which must be provided according to their situation. No compulsory private arbitration or general waiver of remedies is imposed.